Q / Digital assistant

I worked on Q from the card-payment systems side at IBTech / QNB Finansbank. Our team supplied the banking data the assistant needed. I helped map the requirements to the source systems, prepare the functional designs and test the integration with the teams consuming that data.

That meant working through what a customer-facing answer needed from the underlying payment records. Q’s payment reminders and account alerts are good examples of why that connection matters. The product continued to develop after my involvement; QNB’s 2023 announcement about Q’s customer experience award gives a useful picture of where it went.

QNB’s official Q digital assistant page showing payment reminders and assistant features
Public websiteQ on QNB’s public website. Q — Dijital Zeka

Most of my contribution happened behind the assistant’s interface. I worked through which source fields a requirement depended on, how those values would be mapped and what the receiving system should expect. Checking that agreement at the integration boundary was as much a part of the job as writing the initial specification.

For a closer look at my analysis style, I wrote an example integration contract and test cases with made-up fields and records.

Want to discuss work like this? Email me ↗ or download my CV ↓.